Privacy Policy

This website and mobile app privacy policy (this “Policy”) applies to information collected through the following websites, which are owned by the indicated entity.

Thai Wara Bahrain

This Policy refers to these entities collectively as “Operator.” In addition to the listed websites, this Policy also applies to information collected through any other Operator-owned platform on which it is posted, including Operator-owned mobile apps. This Policy refers to the listed websites and all other platforms on which it is posted as our “Sites.”

This Policy does not apply to third-party platforms or to platforms owned by Operator on which it is not posted. It also does not apply to information collected through other channels, such as over the phone or in person.

Some of the information we collect through our Sites may be “personal information”—information that identifies you personally, alone or in combination with other information available to us. Other information may be nonperson ally identifiable, such as information collected by cookies.

Your Consent

Please take a few minutes to review this Policy before using our Sites. By using our Sites, you are consenting to the collection, use, and disclosure of your information as set forth in this Policy. If you do not agree to be bound by this Policy, you may not access or use our Sites.

This Policy is Part of Our Terms of Use

This Policy is part of the Terms of Use that govern your use of our Sites. A link to our Terms of Use is provided at the bottom of each page of our Sites.

Types of Information We Collect and Privacy

Information You Manually Provide.

The Operator collects the information you manually provide (using your keyboard, mouse, or touchpad) when you use and access our Sites. For example, we collect the information you provide when you place an order, sign up for our loyalty programs and/or email updates, ask us a question, or otherwise interact with our Sites.  Some of the information you manually provide may be personal information, such as your name and contact information.

The Operator may collect the following information from users of our sites such as first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site) (collectively, “Personally Identifiable Information” or “PII”)

In addition, the Operator may collect information regarding account holders’ past orders, favorite Thai Wara Items, customer service inquiries, service/Thai Wara brand reviews, and certain social networking preferences (e.g. pages you “like” or “favorited”).

The Operator also uses web analytics software to track and analyze traffic on the site in connection with the operator’s promotion of products. The Operator may publish these statistics or share them with third parties without including PII.

Information Others Manually Provide.

At some of our pages, users can submit information about other people. For example, if someone orders an item as a gift or gift card, or certificate online and wants to send it directly to you, they must submit your name and address. We use this information to deliver the order to you. We also store this information so that the user does not have to reenter it the next time he/she wants to send a gift to you. On some of our Sites, users can also email a message to a friend by entering the friend’s name and email address. We use the information to personalize and send the message to the friend.

Non-Personally Identifiable Information (or “Non-PII”) is aggregated information, demographic information, and any other information that does not reveal your specific identity. We and our third-party service providers may collect Non-PII from you, including your MAC address, your computer type, screen resolution, OS version, Internet browser and demographic data, for example, your location, gender, and date of birth and we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PII to calculate the percentage of our users who have a particular telephone area code. We and our third-party service providers may also use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of our Site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org/.

Information From Third-Party Social Media Platforms.

You may be able to register with, log on to, or enhance your profile on our Sites by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform (such as Facebook, Google, Apple or Instagram). By doing this, you are asking the third-party platform to send us information, including personal information, from your profile on that platform.

Information from your browser or device.

Operator collects information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the name of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. The information we receive may depend on your browser or device settings. The information we receive from your web browser and the device may or may not be personally identifiable. However, we may combine it with other information in an attempt to identify you, or we may combine it with information that does identify you.

IP Addresses are the Internet Protocol addresses of the computers that you are using. Your IP Address is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.

Information Collected by Cookies and Other Technologies.

A “cookie” is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use cookies and other technologies, including device identifiers, to collect information and support certain features of our Sites. For example, we may use these technologies to:

collect information about the ways visitors use our Sites—which pages they visit, which links they use, and how long they stay on each page;

support the features and functionality of our Sites – for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits;

personalize your experience when you use our Sites; and

improve our marketing efforts, including through the use of targeted advertising.

The information we collect using cookies and similar technologies may or may not be personally identifiable, but we may link it to the personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit our Sites, you may be unable to use all of the functionality of our Sites if your browser rejects our cookies.

 

Order Placement

Personal information required during the order process includes name, address, phone number, email address, and other similar information used to identify you and complete an order. Personal information collected at our site will be shared with Thai Wara Bahrain shop when processing your order. We have an agreement with all members of our team, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.

Information About Third-Party Cookies and Interest-Based Advertising

In addition to the cookies the Operator delivers to your computer or mobile device through our Sites, certain third parties may deliver cookies to you for a variety of reasons. For example, we may use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. To learn more about Google Analytics, click here. Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors over time and across non-affiliated websites and/or delivering targeted advertisements either on our Sites or on other websites.

You have choices about the collection of information by third parties on our Sites. For example, if you don’t want information about your visit to our Sites sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to Operator.

In addition, if you would like to opt-out of having participating entities collect your online behavior for advertising purposes when you are browsing our websites, click here for a “Website Opt Out.” You will be directed to an industry-developed website that allows you to choose whether each listed entity may collect and use data for interest-based advertising purposes. It may be that some of the third parties that collect interest-based information on our Sites do not participate in the Website Opt Out, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies.

The Website Opt Out described above works only on websites. To opt-out of having participating entities track your behaviors for advertising purposes when you are using a mobile app, download and use the Digital Advertising Alliance’s “App Choices” app. As with the Website Opt Out, the “Mobile App Opt Out” prevents tracking only by participating entities.

Please note that the Website Opt Out and Mobile App Opt Out are device-specific and the Website Opt Out is browser-specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices and browsers, you need to take the steps outlined above from each device and browser.

How We Use Information Collected Through Our Sites

Generally, we use the information we collect through our Sites:

to provide the information, products, and services you request;

for security, credit, or fraud prevention purposes;

to provide you with effective customer service;

to provide you with a personalized experience when you use our Sites;

to contact you with information and notices related to your use of our Sites;

to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);

to invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);

to better understand your needs and interests;

to improve the content, functionality, and usability of our Sites;

to improve our products and services and to attract investors;

to improve our marketing and promotional efforts; and

for any other purpose identified in an applicable privacy notice, click-through agreement, or other agreement between you and us.

A Note about Careers Pages

Some of our Sites have “Career” areas where you can search for open positions and apply for a job with us. When you submit an employment application, we ask you to provide certain personal information, including, but not limited to, your name, address, telephone number, email address, and employment history. If you send us an email to inquire about a position, the information we receive is the information you include in your cover letter, resume, and email message. Please note that by submitting your information regarding employment opportunities to us, you authorize us to transmit and store your information in our recruitment database, to circulate that information as necessary for the purpose of evaluating your qualifications for job vacancies at Thai Wara Bahrain, and to contact you about a possible employment opportunity. If you are hired by Thai Wara Bahrain, the information you provide during the recruiting process will become part of our employee records.

Your Choices

In General.

We respect your right to make choices about the ways we collect, use, and disclose the information you provide on or through our Sites. We strive to provide choices to you at a meaningful time and in a meaningful place. This Policy describes some of your other choices, such as your choice to opt-out of receiving “cookies.”

Do Not Track Mechanisms.

Your browser may deliver a “Do-Not-Track (‘DNT’) signal” to our Sites. Because of the changing state of technology and indecision within the technology and marketing industries regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals.

Previously Expressed Preferences.

You may change previously expressed preferences regarding how we use information you provide on or through our Sites. For example, if you have provided your contact information and receive periodic emails from us, you may decide to stop receiving those emails by clicking the “unsubscribe” link in an email’s footer. You may be able to change other preferences through an account you create on our Sites. Otherwise, please contact us using the information provided below.

How to Access, Update or Correct Your Information

If you have created a profile on our Sites, you may be able to access, update or correct your information through your account settings. Otherwise, you may need our help. Please contact us using the information provided below. We will respond to you within a reasonable time and, in any case, within the time limits established by applicable law.  We may ask you for additional information to verify your identity.  In most cases, we will provide access and correct or delete any inaccurate information you discover.  In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identity.  If you seek deletion of information that you provided when you were a minor, please contact us using the information provided below.

Members

You can update your personal information at any time by logging in to your membership account and accessing “My Account”, where you can update your personal information mentioned in “Account Info” and “Saved Address”.

Guests

Users who order as guests cannot view or change their details on the website once an order has been submitted. Any changes which affect the fulfillment of an order should be communicated directly to the Operator.

Steps We Take to Safeguard your Information

We maintain reasonable administrative, physical, and technological measures to protect the confidentiality and security of personal information you submit on or through our Sites. Unfortunately, no website, server, or database is completely secure or “hacker proof.” We therefore cannot guarantee that your personal information will not be disclosed, misused, or lost by accident or by the unauthorized acts of others. Further, we cannot control the dissemination of personal information you post on or through our Sites using any social networking tools we may provide, and you should have no expectation of privacy in such information.

Our website has secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security, and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and Chrome.

How We Share Information With Others

With Third-Party Vendors.

Operator shares information collected through our Sites with third-party vendors who act on our behalf. For example, we may use third-party vendors to design and operate our Sites; conduct surveys; for deliveries and help us with our promotional efforts. These third-party vendors may need information about you to perform their obligations. Typically, they are required by contract to keep your information confidential and to use it only to provide services on our behalf; however, as described below, we may allow them to use aggregate or de-identified data for their own purposes or to market the products and services of their other clients.

We may disclose your information to our staff and to third parties involved in the delivery of your order, and the analysis and support of your use of the website. We may disclose your information if necessary to protect our legal rights if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.

With Other Companies in Operator’s Corporate Structure.

We may share information collected through our Sites with other companies in Operator’s corporate structure, including subsidiaries, parent companies, and sister companies existing now or hereafter acquired. These affiliate companies are permitted to use your information for their own marketing purposes and in a manner otherwise consistent with this Policy.

 

With Third-Party Social Media Platforms.

We may provide functionality on our Sites that allows you to automatically post information to a third-party social media platform (such as Facebook, Instagram, Twitter, or Pinterest). If you choose to take advantage of this functionality, people with access to your profile on the third-party platform will be able to see your post. Thus, you should have no expectation of privacy in those actions. Further, if you choose to link your profile on our Sites with an account on a third-party social media platform, we may share the information in your profile with that third-party platform. We may also use third-party social media platforms to offer you interest-based ads. To offer such ads, we may convert your email address into a unique value that can be matched by our partner company with a user on their platform. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the ads we serve.

With Other Users of this Site.

In this Policy, “User-Generated Content” or “UGC” refers to all of content that you post on or through our Sites using the social networking tools we make available to you and that does not constitute Feedback. The UGC you submit on or through our Sites is available to others who visit our Sites. Any Personal Information contained in UGC can be read, collected, or used by others, and could be used to send you unsolicited messages. In addition, we may use UGC you submit on or through our Sites for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the content for such purposes. Therefore, you should have no expectation of privacy with respect to UGC you submit on or through our Sites. You should not submit any content you do not wish to make available to the general public, and you must take special care to make sure your submissions comply with our Terms of Use. In particular, your submissions must not violate the privacy or other rights of others.

In Aggregate or De-Identified Form.

We use information collected through our Sites to create a compiled, aggregate view of usage patterns. We may share aggregated information with third parties so we and they can better understand our user base. We may also share with third parties information about how particular individuals use our Sites, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively. We may provide basic demographic information (gender and age) in conjunction with providing Individualized Data. Third parties typically use this information for analytical purposes and to market their own products and services.

With Other, Carefully Selected Business Partners.

From time to time, we may share your information with selected third parties for their own marketing purposes. For example, we may partner with third parties to sponsor contests or other promotions, and we may share with these third parties the information you submit to us to participate in the contest or take advantage of the promotion. Before doing so, however, we may offer you the opportunity to “opt-out” or “opt-in,” as required by applicable law.

As Part of a Business Transfer.

Your information may be transferred to a successor organization if, for example, we transfer the ownership or operation of our Sites to another organization if we merge with or are acquired by another organization, or if we liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.

To Comply With Laws and Protection of Our Rights and the Rights of Others.

We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our Sites; to enforce or apply our online Terms of Use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

As Described in a Privacy Notice or Click-Through Agreement. We reserve the right to disclose your information as described in any privacy notice posted on our Sites, or as described in any click-through agreement to which you have agreed.

Children Under the Age of Thirteen

We are proud of our Sites and we strive to ensure that they don’t offend people of any age. However, our Sites are not intended for children or minors under the age of thirteen years without the permission of a parent or guardian. If you believe that a child has submitted personal information on or through our Sites without the consent and supervision of a parent or guardian, please contact us using the information provided below so that we can take appropriate action.

Links to Other Sites

Our Sites may provide links to other websites operated by third parties, including in some cases our third-party vendors. The operator does not control these websites and is not responsible for their data practices. Any information you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this Policy. We urge you to review the privacy policy posted on any site you visit before using the site or providing any personal information.

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including without limitation any of our affiliates and any third party operating any site to which this site contains a link. The inclusion of a link on the site does not imply endorsement of the linked site by us or by our affiliates.

Security

We use reasonable organizational, technical, and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).

ATM, Credit Cards and Payment Information

When you place an order through the website, you are required to select a method of payment. Talabat is not interested in your debit/credit card information nor does it store any of your debit/credit information since orders could be paid at the door directly to the shops through methods of payment such as cash, credit card, or payment checks. Online debit/ credit card payment is also an option. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precautions to maintain physical, electronic, and procedural safeguards over your credit card information.

 

This Policy May Change

We are continually improving and adding to the features and functionality of our Sites and the services we offer through our Sites. As a result of these changes (or changes in the law), we may need to update or revise this Policy. Accordingly, we reserve the right to update or modify this Policy at any time, without prior notice, by posting the revised version of this Policy behind the link marked “Privacy Policy” at the bottom of each page of our Sites. Your continued use of our Sites after we have posted the revised Policy constitutes your agreement to be bound by the revised Policy. However, we will honor the terms that were in effect when we gathered data from you.

For your convenience, whenever this Policy is changed, we will update the “effective date” at the top of this page. Be sure you check the effective date to see if this Policy has been revised since your last visit.

You may access the current version of this Policy at any time by clicking the link marked “Privacy Policy” at the bottom of each page of our Sites.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at and we will work with the owner of the website or mobile app at issue to answer your question:

[email protected]

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